{"id":663,"date":"2026-02-06T16:25:17","date_gmt":"2026-02-06T16:25:17","guid":{"rendered":"https:\/\/www.dataprivacysolution.com\/?p=663"},"modified":"2026-02-23T15:25:22","modified_gmt":"2026-02-23T15:25:22","slug":"sancion-gls","status":"publish","type":"post","link":"https:\/\/www.dataprivacysolution.com\/index.php\/blog\/sancion-gls\/","title":{"rendered":"Sanci\u00f3n de la AEPD a GLS: C\u00f3mo evitar multas de 140.000\u20ac en entregas [Caso Pr\u00e1ctico 2026]"},"content":{"rendered":"\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"965\" height=\"680\" src=\"https:\/\/www.dataprivacysolution.com\/wp-content\/uploads\/2023\/09\/n558878.png\" alt=\"\" class=\"wp-image-664\" srcset=\"https:\/\/www.dataprivacysolution.com\/wp-content\/uploads\/2023\/09\/n558878.png 965w, https:\/\/www.dataprivacysolution.com\/wp-content\/uploads\/2023\/09\/n558878-300x211.png 300w, https:\/\/www.dataprivacysolution.com\/wp-content\/uploads\/2023\/09\/n558878-768x541.png 768w\" sizes=\"(max-width: 965px) 100vw, 965px\" \/><\/figure>\n\n\n\n<p>En 2023, la Agencia Espa\u00f1ola de Protecci\u00f3n de Datos (AEPD) sancion\u00f3 a la empresa de paqueter\u00eda GLS con 140.000 euros por vulnerar el art\u00edculo 5.1.f del RGPD. La infracci\u00f3n se produjo al entregar dos tel\u00e9fonos m\u00f3viles a terceras personas en domicilios distintos al del destinatario original, sin contar con el consentimiento previo de los compradores ni verificar su identidad, rompiendo as\u00ed el principio de confidencialidad e integridad de los datos.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Lecciones del caso GLS: \u00bfQu\u00e9 vigila la AEPD en 2026?<\/h2>\n\n\n\n<p>Aunque el caso de los m\u00f3viles de Xfera entregados por GLS sent\u00f3 un gran precedente, las inspecciones de la AEPD a eCommerce y empresas de log\u00edstica se han endurecido. Actualmente, la Agencia no solo castiga el error del repartidor, sino la <strong>falta de protocolos documentados previos<\/strong>.<\/p>\n\n\n\n<p>Para evitar una multa similar a la de GLS, toda empresa debe garantizar:<\/p>\n\n\n\n<ul>\n<li><strong>Prohibici\u00f3n de entrega a vecinos:<\/strong> A menos que exista una casilla de verificaci\u00f3n expresa (consentimiento expl\u00edcito) en el proceso de compra donde el cliente autorice dejar el paquete a un tercero.<\/li>\n\n\n\n<li><strong>Contratos de Encargado de Tratamiento (Art. 28 RGPD):<\/strong> Si eres un eCommerce, debes tener un contrato blindado con tu empresa de transporte que delimite exactamente qu\u00e9 pueden y qu\u00e9 no pueden hacer con los datos de env\u00edo de tus clientes.<\/li>\n\n\n\n<li><strong>Registro de Actividades de Tratamiento (RAT):<\/strong> Actualizado y detallando el ciclo de vida del dato desde el \u00abcarrito\u00bb hasta la firma en la PDA del repartidor.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">No dejes tu cumplimiento normativo al azar<\/h3>\n\n\n\n<p>Redactar a mano los Contratos de Encargo de Tratamiento, los consentimientos para eCommerce y mantener el Registro de Actividades actualizado es un riesgo enorme (y una p\u00e9rdida de tiempo).<\/p>\n\n\n\n<p>Con el software para DPOs y consultores de <strong><a href=\"https:\/\/www.dataprivacysolution.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Data Privacy Solution<\/a><\/strong>, puedes automatizar toda la documentaci\u00f3n de tus clientes, evaluar riesgos y generar informes en minutos para demostrar el cumplimiento proactivo ante la AEPD.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-horizontal is-content-justification-right is-layout-flex wp-container-1\">\n<div class=\"wp-block-button has-custom-font-size is-style-outline has-small-font-size\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/tirant.com\/actualidad-juridica\/noticia-la-aepd-multa-a-gls-con-140-000-euros-por-entregar-dos-paquetes-a-direcciones-distintas-sin-permiso-de-los-compradores\/\" style=\"border-radius:50px\" target=\"_blank\" rel=\"noreferrer noopener\">Fuente: tirant.com<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>En 2023, la Agencia Espa\u00f1ola de Protecci\u00f3n de Datos (AEPD) sancion\u00f3 a la empresa de paqueter\u00eda GLS con 140.000 euros por vulnerar el art\u00edculo 5.1.f del RGPD. La infracci\u00f3n se produjo al entregar dos tel\u00e9fonos m\u00f3viles a terceras personas en domicilios distintos al del destinatario original, sin contar con el consentimiento previo de los compradores&#8230;<\/p>\n","protected":false},"author":1,"featured_media":664,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[5],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Sanci\u00f3n de la AEPD a GLS: C\u00f3mo evitar multas de 140.000\u20ac en entregas<\/title>\n<meta name=\"description\" content=\"Descubre por qu\u00e9 la AEPD mult\u00f3 a GLS con 140.000\u20ac al entregar paquetes al vecino equivocado y aprende a blindar tu empresa este 2026.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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